FAQs from clients - Farmers Mill

At Farmers Mill, we’re dedicated to providing our customers with the finest quality flour products and exceptional service. We understand that you may have questions about our company, products, or services, and we’re here to provide the answers you need.

Below, you’ll find responses to some of the most commonly asked questions we receive.

Product Information

Where can I buy Farmers Mill products?

Please contact our customer care team orders@farmersmill.co.nz for more information.

What sizes does Farmers Mill sell?

Our standard size is 20kg. We do sell our Summit Bakers Flour in 5kg bags.

Can I order a small quantity of less than 5 bags?

Yes, we will dispatch small quantities. Please contact our customer care team orders@farmersmill.co.nz for a quote.

Is your flour bleached?

No, none of our products are bleached.

Do you supply self-rising flour?

No, we don’t have self-rising flour in our product range.

Does your flour contain folic acid?

No, our products do not contain folic acid. We have a special range which is called ‘Fortified Flour’ which has folic acid added.

Do you have organic flour?

No, we don’t have organic flour, but we have a product called ‘Pioneer’ which is spray free.

Shipping

When will my order be dispatched?

We aim to have all orders shipped the next day Monday-Friday. Please note we do not dispatch on weekends.

Do you ship internationally?

Yes, we do on a case-by-case bases. Please contact our customer care team orders@farmersmill.co.nz for more information.

How long will my order take to get to me?

Estimated delivery times for the South Island are between 1-3 days for non-rural addresses. And for the North Island between 5-7 days.

If you can’t find the information you’re seeking or have additional questions, please feel free to contact our customer support team. We’re here to assist you and ensure you have all the information necessary to make informed decisions about our premium flour products.